I personally believe Investa had gone above and beyond in providing their service for me. (1) Colour Selection: I am based overseas, had trouble choosing a suitable carpet & colour based on photos (due to lighting etc). I decided to call Investa directly to seek their help. I sent through a photo containing the carpet colour and look that I wanted. Hachal Baskar managed to pick out a carpet for me right away. He chose one within my budget (in fact the cheapest range), had the look and feel and colour that I wanted! Without his help, I would have gone down the wrong path completely. (2) Installation: Between my agent and the body corporate manager, an access approval fell through the crack, and was only found out when Andrea Perez from Investa Installation team sent through an email confirming their visit the day before the installation! That email had saved me few hundred dollars of penalty. It might have been Investa’s normal operating procedure to send such confirmation email, but to me, that email was a god send, it saved the day. I couldn’t be more appreciative for Investa’s team for all their help. Doing a reno from overseas is extremely hard, thankfully I was dealing with such professional and experienced company that made a nearly impossible task manageable. Big thank you Investa!!
Lily, Investment Property Owner
